University of Missouri
205 Portland Street
Columbia, MO 65211
573-884-6052

 

Thompson Center Staff Spotlight: Meet Lavonna Goldman

The Thompson Center prides itself on providing the highest level of care to its clinic patient families.

a picture of lavonna goldman

While passionate and caring expert providers and trainees at the Thompson Center do amazing work in the evaluation and treatment of patients, achieving the highest levels of care would not be possible without the hard work of the Thompson Center front desk staff. In the next few weeks, we’ll be highlighting some of the amazing clinic staff who keep things running in the clinic like a well-oiled machine.

What’s your name?

My name is Lavonna Goldman.

Where did you grow up?

I was born and raised in Columbia.

What is your position at the Thompson Center?

I am a Patient Service Representative at the Thompson Center.

How long have you worked at the Thompson Center?

I started working at the Thompson Center in December 2019, so almost a full year!

What is your role at the Thompson Center?

I have many responsibilities in my position. First and foremost, I am responsible for accurately checking in and checking out patients in an expedient manner while providing excellent customer service, compassion, and kindness. I am also in charge of verifying all patient demographic, pharmacy, insurance information and referrals, collecting copays and issuing receipts for patient visits, scanning medical documents and office forms and scheduling office and appointments.

What is your favorite thing about working at the Thompson Center?

It’s really hard to pinpoint one thing that I love about working at The Thompson Center, but if I had to choose just one thing I would say that I love the small impact that I can make in the lives of our families. Even something as small as just being a listening ear to those parents who have nobody else to talk to, helping a frustrated parent in the lobby calm a child down, or even giving a patient that comes in every week a sticky hand toy after their session is complete, just because you know it’s their favorite toy. Those small general acts of kindness make a small impact on the parents but also leave a huge impact in my heart and that’s why I love working here!